General Terms and Conditions of Azur Natural Bodycare

Contact Information for Azur Natural Bodycare

Email: info@azurnaturalbodycare.nl
Website: www.azurnaturalbodycare.nl
Address: Kerklaan 30a, 9751NN Haren GN
Chamber of Commerce Number: 80107931
VAT ID: NL229400164B01

General

These are the general terms and conditions of Azur Natural Bodycare. By placing an order with or entering into an agreement with Azur Natural Bodycare, you indicate that you agree with these terms and conditions. Azur Natural Bodycare reserves the right to amend these terms and conditions at any time. Any deviation from these terms must be explicitly agreed upon in writing between us and the Client.

Agreement

An agreement is established when a business client (Client) has returned a signed quotation or has placed and paid for an order. All offers by Azur are non-binding unless expressly stated otherwise in the quotation. An agreement only exists after acceptance by Azur.

Product

Products from Azur Natural Bodycare are handmade with natural ingredients. Azur Natural Bodycare aims to deliver products as shown on the website. However, due to the artisanal process, there may be variations in color and weight. Additionally, due to the soap aging process, the weight may fluctuate.

Prices and Payment

All prices listed on the B2C website include 21% VAT and exclude any shipping costs. Azur Natural Bodycare reserves the right to change prices at any time. New prices do not apply to orders already placed. Additional charges and fees for orders placed by international customers are the responsibility of the international customer. Shipping costs for orders from international customers or for deliveries outside the Netherlands are borne by the customer unless otherwise agreed.

Payment by the customer is due upon placing an order unless otherwise agreed. Until Azur has received full payment, the products remain the property of Azur.

Payment Terms: All invoices must be paid by the Client according to the agreed-upon and invoiced payment terms. In the absence of specific terms, the Client must pay within 14 days from the invoice date. If the Client fails to pay within the agreed-upon period, they will be in default by law and will owe statutory interest on the outstanding amount. Collection costs, both judicial and extrajudicial, are borne by the Client, with a minimum charge of €250. Payments by the Client will always first cover any interest and costs owed, followed by the oldest outstanding invoices.

Delivery

The place of delivery is the address provided by the customer during the ordering process. This can be the billing address or a different address. For business addresses, the company name must be included in the address field.

After placing an order, you will receive a confirmation email. Azur Natural Bodycare strives to dispatch orders from private customers within 48 hours. Once your order has been dispatched, you will receive a notification with tracking information. Different delivery times apply to business clients, which will be agreed upon specifically.

Azur Natural Bodycare is not liable for damage or loss caused by the delivery service, although we will do our utmost to find an appropriate solution if a shipment is lost.

Liability

Azur Natural Bodycare is not liable for any injury or damage resulting from incorrect use of the products. Products from Azur Natural Bodycare are not suitable for consumption or internal use. The website product description and packaging includes usage instructions.

Azur is not liable for indirect damages, including consequential damages, lost profits, missed savings, and business interruptions. Azur’s liability is limited to direct damage resulting from an attributable failure to fulfill obligations under the agreement or a tort, up to the amount billed or to be billed to the Client under the agreement, excluding VAT and other government levies, with a maximum of €50,000.

Azur's liability arises only if the Client has provided written notice of default, allowing a reasonable period to remedy the failure, and Azur remains in breach of its obligations after this period.

Azur is not liable if a failure is the result of force majeure. Any liability is limited to the net price of the delivery or to the coverage provided by Azur's liability insurance in that specific case.

Termination

Azur may, without being liable for any compensation, immediately terminate the agreement in writing and without judicial intervention in the following cases:

The Client applies for a moratorium or bankruptcy, is declared bankrupt, offers an out-of-court settlement, or if any part of their assets is seized. b. The Client is placed under guardianship or receivership. c. The statutory debt restructuring scheme is applied to the Client. d. The Client ceases activities, discontinues their statutory objectives, resolves to liquidate, loses their legal personality, or transfers or merges their business. e. The Client fails to fulfill one or more obligations under the agreement.

Upon termination, any existing claims become immediately due and payable. This does not affect Azur’s other rights, including the right to claim damages and/or performance under the agreement.

If the agreement is not set to terminate upon specific performance and is concluded for an indefinite period, either party may terminate it in writing with reasonable notice and after mutual consultation. Azur shall not be liable for damages due to termination in such cases.

Force Majeure

If compliance with the agreement is hindered by force majeure without fault on the part of Azur, Azur has the right to terminate the agreement wholly or partially or suspend its execution without being liable for compensation. Force majeure includes circumstances that prevent the fulfillment of the agreement and are not attributable to Azur, such as strikes, staff illness, business disruptions, government measures, and transportation disruptions affecting either Azur or its suppliers.

If Azur has already partially fulfilled its obligations prior to the force majeure or can only partially fulfill them due to the force majeure, Azur may separately invoice the part already delivered or deliverable. The Client is required to pay this invoice as if it were a separate agreement.

Azur reserves the right to invoke force majeure, even if the unforeseen circumstance preventing fulfillment of obligations arises after the deadline for fulfillment.

Privacy

The personal information you provide when placing an order is used solely for processing your order. We do not share your information with third parties. If you have any questions, feel free to contact us.

Incorrect Orders

We strive to deliver your order without defects. If you receive an incorrect or incomplete product, please notify Azur Natural Bodycare via info@azurnaturalbodycare.nl before returning the order. Defects or incorrectly delivered products may be reported by email within 14 working days of delivery. Returned products must be in the original packaging, including any accessories, and in a new condition. If a product is used after detecting a defect, the right to claim and return the product is voided.

We will refund the due amount within 14 days of registering your return, provided that the product has been received by us. Note: If a shipment is returned to Azur Natural Bodycare due to an incorrect address, we will request the shipping costs to resend the order.

Copyright & Resale

Images and text from www.azurnaturalbodycare.nl may only be used with permission from Azur Natural Bodycare and only for promotional purposes. For custom orders or wholesale inquiries, contact us at info@azurnaturalbodycare.nl.

Products from Azur Natural Bodycare may only be resold in their original packaging unless otherwise agreed. For private label interest, please contact us at info@azurnaturalbodycare.nl.

Questions, Comments, or Complaints

If you have a question, comment, or complaint, email info@azurnaturalbodycare.nl. Azur Natural Bodycare is committed to handling your inquiry promptly and attentively.

Applicable Law

All deliveries from and agreements with Azur are governed by Dutch law. If disputes arise between the Client and Azur that cannot be resolved amicably, they will be submitted to the competent court in Groningen, and both parties will comply with the judgment rendered by this court. All agreements between the Client and Azur are governed by Dutch law, and any disputes will be resolved according to Dutch legislation and jurisprudence.